DELIVERY OPTIONS

  • Standard Delivery £3.95
    • Standard delivery usually takes around 2-3 working days.
  • Express Delivery £5.95
    • Express delivery usually takes around 1-2 working days

A mobile number and/or email should be provided at the time of ordering for you to receive a text/email notification on dispatch of your parcel. Some of our services offer a second text/email on the day of dispatch with your delivery window and the options for you to change your delivery day, arrange collection from a shop, deliver to a neighbour, leave in a safe place or deliver on a new day.

  • Free Basic Delivery
    • This is option provides no tracking information and isn’t insured, delivery usually takes 2-3 days.
    • This service is available to mainland UK addresses on orders above £100. THIS DOES NOT INCLUDE BT & REMOTE POSTCODES, ADDITIONAL CHARGES MAY APPLY.

If you have paid for a delivery service all orders are sent recorded delivery by the likes of Royal Mail or by DPD, full tracking information will be given for all orders.

RETURNS & REPLACEMENT

Please bear in mind an high number of the items we sell are personalised and these cannot be returned unless damaged or a mistake as been made on our part.

If for any reason you wish to return an item/order either as unwanted or because you have a problem with it then please use our contact us page: /contact/ and we will supply you with all the information required to enable you to return the goods back to us. We offer a 14-day ‘cooling off’ period, from the date of you receiving your goods just in case you change your mind, strictly not for personalised goods though, sorry.

For the non personalised goods to be returned if they are not broken the following terms have to be met:

  • The goods must be unused.
  • The goods must be in their original condition & packaging.
  • Goods that are not heat sealed in the box are non refundable and non exchangeable.
  • Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
  • The goods must be received back within 14 days from the day you received your order.
  • Personalised goods are non refundable, unless a mistake as been made on our part.

MISSED DELIVERY

If you’re out when the parcel arrives, the courier will leave a card telling you where you to pick up your discreetly packaged order. Depending on the delivery method chosen you may have to collect the parcel from your local sorting office or maybe you can contact the courier for re-delivery. Either way, full instructions will be given on the card.

INTERNATIONAL SHIPPING – Available on request only

Goods are dispatched dependant on their weight, size & value via an International shipping company. Delivery takes 3-7 working days and not all services are trackable, depending on country and courier services.

Examples for pricing:

Europe & Southern Ireland £9.95
Shipping usually takes around 3-5 working days.
Rest of the world £19.95
Shipping usually takes around 5-7 working days.

VIEWING ORDERS

Should you wish to track your parcel or to view any orders you have made you can do so here: www.rd-custom.co.uk/track-order